Remember that the tone of your voice often conveys more accurately what is in your mind than do your words.
This is so true. I find it incredibly useful to center myself with a few minutes of quiet before speaking to someone about sensitive matters. In this way, I let go much of the personal emotion first, allowing myself to be more objective and choose the proper words to convey the message correctly. Many times we forget that communication happens in so many levels, words being the more superficial.
Have a great day!
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